Shipping Destinations

We are pleased to offer shipping both domestically within Australia and internationally. Currently, we ship to the following regions:

• Australia: All states and territories.
• Europe: Selected countries, including [list specific European countries, if applicable].
• Rest of the World: We ship globally to select destinations. If your country is not listed at checkout, please reach out to us, and we will do our best to accommodate your location.

Processing Time

All orders are processed within [e.g., 1-3 business days] once payment is confirmed. Processing includes preparing, packaging, and dispatching your order. Orders placed on weekends or public holidays will begin processing on the next business day. Please keep in mind that processing times are separate from shipping times.

Shipping Rates

Shipping rates vary depending on the delivery destination and shipping speed. Here’s a general breakdown:

• Australia:

  • Standard Shipping: [Cost, e.g., AUD $20]
  • Express Shipping: [Cost, e.g., AUD $30]
  • Free Shipping: Available on domestic orders over [Minimum Order Value, e.g., AUD $280]

• Europe:

  • Standard Shipping: [Cost, e.g., AUD $40]
  • Expedited Shipping: [Cost, e.g., AUD $50]
  • Free Shipping: Available on orders over [Minimum Order Value, e.g., AUD $400]

• Rest of the World:

  • Standard Shipping: [Cost, e.g., AUD $50]
  • Expedited Shipping: [Cost, e.g., AUD $60]
  • Free Shipping: Available on orders over [Minimum Order Value, e.g., AUD $560]

Estimated Delivery Times

Estimated delivery times are as follows, based on the destination and selected shipping method:

• Australia:

  • Standard Shipping: [Time, e.g., 3-5 business days]
  • Express Shipping: [Time, e.g., 1-3 business days]

• Europe:

  • Standard Shipping: [Time, e.g., 7-10 business days]
  • Expedited Shipping: [Time, e.g., 5-7 business days]

• Rest of the World:

  • Standard Shipping: [Time, e.g., 10-15 business days]
  • Expedited Shipping: [Time, e.g., 7-10 business days]

Please note that these are estimated delivery times and may vary due to customs processing times, local postal delays, or other unforeseen circumstances.

Tracking Information

Once your order is shipped, you will receive an email with tracking details. You can use this tracking number to monitor the progress of your shipment. Please allow [e.g., 24-48 hours] for the tracking information to update in the carrier’s system.

Customs, Duties, and Import Taxes

For international orders, please be aware that your package may be subject to import duties, taxes, or other fees set by the destination country. These charges are the responsibility of the recipient and are not included in our shipping rates. We recommend checking with your local customs office for more information on any potential fees prior to placing your order.

Undelivered or Lost Packages

If a package is marked as undeliverable or is lost in transit, please contact our support team at [Contact Email] as soon as possible. We will work with you and the shipping carrier to resolve the issue and ensure that your order arrives safely.

Changes to Shipping Policy

We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page, along with the date of the last update.

Contact Us

If you have any questions about our shipping policy or need assistance with an order, please reach out to us at rds.collections@proton.me or visit our Contact page for additional support.

Last Updated: 04.11.24